Hatem Hatamleh
Agentic AI Engineer · Senior SDET
Pioneering the third era of QA — helping teams & professionals go agentic.
Summary
Senior SDET with 16 years of experience, now focused on helping teams and professionals go agentic. At FedEx I built Magic Agent — the MAGIC+ Knowledge Base Agent that made entire teams more productive — and I design knowledge-base agents, agent skills, and vibe-testing workflows. Founder of QAcart with 20,000+ students.
Experience
Agentic AI Engineer May 2025 — Present
FedEx · Hoofddorp
- Built "Magic Agent" — the MAGIC+ Knowledge Base Agent for FedEx Ship Manager: 12 specialized skills, 70+ domain docs, and live access to Dynatrace, Optimizely, Figma, VersionOne, and PostgreSQL. Adopted across 7+ teams via Copilot CLI
- Helped QAs, developers, and Product Owners boost productivity — the agent debugs a production issue (logs, feature toggles, API traces, root cause) in ~3 minutes instead of hours
Senior SDET | Consultant Jun 2023 — May 2025
FedEx · Hoofddorp
- Designed synthetic transaction monitoring with Playwright, GitHub Actions, and Grafana for 24/7 production visibility
- Built a Playwright test service with Spring Boot to centralize automation reporting across teams
Founder & Engineering Manager Jan 2018 — Present
QAcart · Tilburg
- Founded and scaled QAcart to 20,000+ students across online and offline training programs
- Built the complete application using Svelte and Supabase with CI/CD pipelines
Senior QA Automation Engineer | Consultant — Shell Recharge Nov 2024 — Jun 2025
Amsterdam
Senior Test Automation Engineer — Miro Mar 2022 — Jun 2023
Amsterdam
Senior Test Automation Engineer — VodafoneZiggo Feb 2021 — Feb 2022
Utrecht
QA Automation Engineer — Vandebron Sep 2018 — Feb 2021
Amsterdam
Software Quality Engineer in Test — LG Electronics Oct 2010 — Sep 2018
Amman